Thank you for choosing to shop with us! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our Shopify store. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions stated below.

Processing Time

All orders are typically processed and prepared for shipment within 3 business days (excluding weekends and holidays) from the date of purchase. During peak seasons, sales, or special promotions, processing times may be slightly extended. We appreciate your patience during these periods.

Shipping Methods and Delivery

We offer various shipping methods to ensure that your order reaches you in a timely manner. The available shipping options will be displayed during the checkout process, and you can choose the one that best suits your needs.

The estimated delivery times provided during checkout are based on the average time it takes for the selected shipping method to deliver the package to your specified destination. Please note that these estimated delivery times are not guaranteed and can be subject to unforeseen delays caused by factors beyond our control (e.g., customs delays, weather conditions, or disruptions in postal services).

Shipping Destinations

We currently offer shipping to addresses globally. If your country or region is not listed during the checkout process, unfortunately, we are unable to ship to your location at this time. We apologize for any inconvenience caused.

Shipping Costs

Shipping costs are calculated based on the selected shipping method, the destination address, and the weight or dimensions of the package. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase.

Please note that additional customs duties, taxes, or fees may apply for international orders. These charges are the responsibility of the customer and are not included in the shipping costs paid at the time of purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website to access your order details and track the shipment’s progress or you can check from our track order page here.

Order Changes and Cancellations

We understand that circumstances may change, and you may need to modify or cancel your order. Please contact our customer support team as soon as possible if you wish to make any changes. While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations once an order has been processed and shipped.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Returns and Exchanges

For information regarding our return and exchange policy, please refer to our separate Return Policy page.

Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at info@jasp.ae. We are here to assist you and provide the necessary information to make your shopping experience enjoyable.