Thank you for choosing to shop with John Auto Spare Parts Co. LLC. We value your business and strive to ensure a smooth and efficient purchasing experience. Please take a moment to review our policy regarding pre-order products.

1. Product Availability
   • In-Stock Products: If the pre-order product(s) is currently available in our inventory, we will process and ship your order within 1 to 2 business days.
   • Out-of-Stock Products: If the pre-order product(s) is not currently available in our inventory, please allow 10 to 12 business days for order handling before we ship out the product(s).
2. Order Handling and Shipping Times
   • In-Stock Handling Time: 1 to 2 business days.
   • Out-of-Stock Handling Time: 10 to 12 business days.
   • Shipping Time: Shipping times vary based on your location and the shipping method selected at checkout.
3. Communication and Updates
   • We will keep you informed about the status of your pre-order. You will receive notifications via email regarding the availability and shipping status of your product(s).
4. Customer Support
   • If you have any questions or need further assistance regarding your pre-order, please contact our customer support team at info@jasp.ae or WhatsApp number +971 6532 6340. We are here to help and ensure your satisfaction.
5. Cancellation and Refunds
   • Pre-order cancellations and refunds are subject to our standard return and refund policy. Please review our [return and refund policy link] for more information.

By placing a pre-order with us, you acknowledge and agree to the terms and conditions outlined in this policy. We appreciate your understanding and patience as we work to provide you with the best possible service and products. Thank you for shopping with John Auto Spare Parts Co. LLC. We look forward to serving you!